Course curriculum

    1. How to access your resources

    1. [NEW] Performance Review Template

    2. [NEW} Customer-Centric Culture Checklist

    3. [NEW] Daily Team Briefing Checklist

    4. Employee Onboarding and Training Guide

    5. Support Strategy Planning Template

    1. [NEW] De-Escalating Conflicts Cheatsheet

    2. Email Templates Library

    3. Phone Scripts Library

    4. Customer Feedback Survey Questions

    1. Customer Service Career Guide

    2. Resume and Cover Letter Samples

    3. Job Interview Questions

    1. Free Course Trials

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About this course

  • Free
  • 15 lessons
  • 0 hours of video content