Course curriculum

  • 1

    Welcome!

    • How to access your resources
  • 2

    For Leaders and Managers

    • [NEW] Performance Review Template

    • [NEW} Customer-Centric Culture Checklist

    • [NEW] Daily Team Briefing Checklist

    • Employee Onboarding and Training Guide

    • Support Strategy Planning Template
  • 3

    Employee Resources

    • [NEW] De-Escalating Conflicts Cheatsheet

    • Email Templates Library

    • Phone Scripts Library

    • Customer Feedback Survey Questions
  • 4

    Career Resources

    • Customer Service Career Guide

    • Resume and Cover Letter Samples

    • Job Interview Questions
  • 5

    Free Course Previews

    • Free Course Trials
  • 6

    Request New Resources

    • How can we help? Send your request!