Master the art of delivering exceptional customer service
We help customer-facing professionals build in-demand skills to deliver great service and grow their careers.
Trusted by 87,100+ professionals at leading organizations worldwide
At CustomersFirst Academy, we give you the knowledge, skills and strategies to confidently handle any customer interaction.
There’s no need to struggle through trial and error or stress over making costly mistakes. Our training will help you boost customer satisfaction, excel in your role, and take pride in the impact you make every day.
Customer Service Essentials
Online, self-paced | Certificate
Master practical communication techniques to deliver excellent customer service and boost loyalty, retention, and referrals in any industry. Join now to sharpen your skills and advance your career!
Meet your instructor
Hi there 👋 I'm Viktoriya.
I’ve spent over 16 years in support roles across various industries, starting in a local coffee shop and growing to lead an award-winning team at a tech company serving over a million customers.
I know how challenging this field can be, but I also know how incredibly rewarding it is when you feel confident, capable, and in control of your career.
Whether you’re looking to upgrade your skills or advance in your role, I’m excited to help you succeed!
Check out our free resources
Here are three of our favorite free resources to help you get started!
Customer-Centric Team Culture Guide
This free guide includes key action steps to help you build a strong, engaged team culture that boosts performance and improves customer experience.
Customer Service Skills Team Assessment
This self-assessment tool gives you a clear, actionable scorecard to help you discover where your team excels and where they need improvement.
